I am a goal-oriented individual that does not settle for mediocrity. I can assimilate and apply job related information, taking rate and complexity into consideration.
I have enjoyed over 15 years of professional experience in commercial and retail banking relationship management and worked with different small and medium enterprises on several business development and expansion measures.
I have worked in a challenging environment where creativity, analytical teamwork, strategic thinking, transparency and honesty are core values.
My innovative approach to excellent customer service delivery led to the conferment of FCMB service champion award in November 2008 and also the ROTARY CLUB award of excellence on customer service in 2016.
Work & Experience
• To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions. • To explain, promote and sell a range of appropriate product offerings and solutions that meet the financial needs of small business customers. • Contact customers via telephone calls and physical marketing visits. • Timely resolution of customer complaints and issues.
• Act on behalf of and perform distribution operations, customer service, human resources, administration, and sales as assigned by the branch manager. • Analyze and screen applications for credit based on the bank’s credit risk procedures. • Initiate and carry out recovery action on non-performing loans. • Compile and maintain a comprehensive data base of new and existing relationships. • Discover and manage assigned credit portfolio and monitor quality of existing credit relationships. • Participate in regional meetings. • Prepare monthly activity and performance report reports for management review. • Contact customers via telephone calls and physical marketing visits. • Assist customers in account opening process. • Contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the commercial sector. • Ensure timely resolution of customer complaints. • Identify customer BSTP needs. • Networking to improve the presence and reputation of the bank • Staying abreast of competing markets and provide reports on market movement and penetration to the management