ibrabab2002
About Candidate
An information security professional with Six years of experience in audit, compliance, and risk management. Analytical and experienced IT Auditor with sound decision-making abilities, business acuity, problem-solving, and project management skills. Experience with operational and systems audit, access control, change management, risk assessment, internal controls assessment, and systems implementation assessment. Strengths in leadership with the ability to work independently and in a team environment. Skilled in managing multiple projects with exceptional communication and organizational skills. Also brings enthusiasm and creative solutions to complex problems.
Location
Education
Canadian School of Finance and Management
Financial Management
Ambrose Alli University
BUSINESS ADMINISTRATION AND MANAGEMENT
Yaba College of Technology
Accountancy
Work & Experience
Credit
Assisted with reconciliations and customer communications. Evaluated customer creditworthiness and financial statements to determine credit limits. Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information. Coordinated with other departments to verify timely and accurate processing of credit card applications and payments. Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations. Researched and resolved customer complaints and disputes related to credit card accounts. Recommended products and services to meet customers' credit card and banking needs. Built strong relationships with customers to increase retention and loyalty. Implemented strategies to reduce risk of credit card fraud and identity theft. Assisted customers with questions and inquiries to provide information regarding credit card accounts. Supported continued monitoring, auditing, and reporting to drive compliance and optimize credit card processing. Received inbound customer calls related to credit and accounts receivable. Worked with customers to answer questions, resolve disputes, and research discrepancies. Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity. Answered 120 incoming customer calls to deliver high-quality solutions.
