· An analytical and customer-oriented IT support Specialist, highly adept in diagnosing and troubleshooting software, hardware, and network systems using up-to-date technology. Excellent organizational, fraud detection, and problem-solving skills to meet business needs and users’ satisfaction.
· Expertise in installing and administering PC hardware, software, network systems, and audio-visual equipment. Troubleshooting incidents and deploying support processes using the company’s best practices.
· Excellent communication, empathic listening, time management, and conflict diffusion skills to technically support end users, team members, and external resources.
Dedicated to continuous learning and career development to stay abreast of the latest technology and trends. Seeking opportunities in Cybersecurity.