Baishali Nandi
About Candidate
I am a Google Certified Educator PMI certified Professional in Business Analysis and Professional Operational expert, love to collaborate and connect with a humble mission to help and support Global Clients and Companies I serve in achieving their goals
I bring strategies with effective execution, and integrated solutions to ensure outstanding comes
I am adaptive to change, co-create solutions and love to improvise and implement learnings & strategies for desired outputs
My Differentiated Strength;
Processional Acumen: Experienced in Managing Operations for Global clients for countries like U.S. Netherlands, Finland Asia Pacific in outsourcing /Offshoring Service Industry. Skilled in Operational Management, Knowledge transfer Transitions both for Overseas & Remote. Strong Client Management & Team Management profession with an MBA in International Business.
*14 + experience in Outsourcing Operational Management
* 8+ years experience in People Management
*Building & Motivating front-end teams and peers to achieve their goals
*Successful in delivering seamless Knowledge Transfer transitions for major Global clients
* Deliver results with quick resolution
My Passion :
*Community Collaboration
*Eager to learn, guide, empower and coach as Mentor to help others to enhance their Leadership skills
Location
Education
MBA ( International Business)
International Business
Bachelors' of Arts
Economics
Work & Experience
Team Leader
Team management, People management, Client management, SLA management, Leave management, Knowledge transfer transitions, training, and coaching, closing performance appraisals
Management Trainee(Team Lead)
Team management, People management, Client management, SLA management, Leave management, Knowledge transfer transitions, training, and coaching, closing performance appraisals
Customer Service Executive
. Initiating service job cards • Front Office Management • Handling customer calls and queries • Conducting Service Camps