Baishali Nandi

Team Leader

About Candidate

I am a Google Certified Educator PMI certified Professional in Business Analysis and Professional Operational expert, love to collaborate and connect with a humble mission to help and support Global Clients and Companies I serve in achieving their goals

I bring strategies with effective execution, and integrated solutions to ensure outstanding comes

I am adaptive to change, co-create solutions and love to improvise and implement learnings & strategies for desired outputs

My Differentiated Strength;

Processional Acumen: Experienced in Managing Operations for Global clients for countries like U.S. Netherlands, Finland Asia Pacific in outsourcing /Offshoring Service Industry. Skilled in Operational Management, Knowledge transfer Transitions both for Overseas & Remote. Strong Client Management & Team Management profession with an MBA in International Business.

*14 + experience in Outsourcing Operational Management
* 8+ years experience in People Management
*Building & Motivating front-end teams and peers to achieve their goals
*Successful in delivering seamless Knowledge Transfer transitions for major Global clients
* Deliver results with quick resolution
My Passion :
*Community Collaboration
*Eager to learn, guide, empower and coach as Mentor to help others to enhance their Leadership skills

Location

Education

M

MBA ( International Business)

2011
Annamalai University

International Business

B

Bachelors' of Arts

2004
Dibrugarh University

Economics

Work & Experience

T

Team Leader

October 1, 2023 - October 1, 2023
Cognizant Technology Solutions

Team management, People management, Client management, SLA management, Leave management, Knowledge transfer transitions, training, and coaching, closing performance appraisals

M

Management Trainee(Team Lead)

October 1, 2023 - October 1, 2023
Genpact LLC

Team management, People management, Client management, SLA management, Leave management, Knowledge transfer transitions, training, and coaching, closing performance appraisals

C

Customer Service Executive

October 1, 2023 - October 1, 2023
Borah Hyundai Pvt. Ltd.

. Initiating service job cards • Front Office Management • Handling customer calls and queries • Conducting Service Camps

Skills

Team management, Client Interactions, communication skills,

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