Debbie Time

Drove continuous improvement and enhanced client relations, compliance, and adherence to business and system requirements by determining efficacy of solutions, policies, practices, and processes. Reviewed, tracked, and tested organization’s business management and work process systems. Drafted quarterly business performance reports to present to value-based programs. Oversaw research, analysis, and preparation of key performance indicators for reporting. • Coordinated key tasks to support project plans and deliverables for project utilizing PeopleSoft to expedite payments, which reduced administrative hours, increased payment accuracy, and prevented payment delays. • Directed operation of value-based program database, enabling efficient monitoring of active participating practitioners. • Liaised with analytics department and provided support to senior director, 2 directors, and network programs team, allowing both teams to work cohesively, which minimized time spent on various deadlines. • Increased data quality and accuracy from 92% to 98% by creating and vetting bi-annual value-based program rosters with +7K practitioners. • Minimized data processing time by 50% and provided timely insights by producing value-based program reports utilizing Excel advanced features, including v-lookup, pivot tables, and dashboards.

Spearheaded executive administrative support to Vice President of Healthcare Transformation. Engaged with Medicare network management, accountable care organization, and patient-centered medical home teams. Presided over schedule and calendar management, arranged meetings, events, and luncheons, and drafted minutes as needed. Organized executive travel arrangements in Concur travel. • Demonstrated proactive processes to problem solve with strong decision-making capabilities. • Liaised with providers using discretion, diplomacy, and judgment in handling confidential and sensitive information by providing clear instructions on vetting provider rosters to minimize issues, increase accuracy, and expedite submittal. • Initialized and supported leadership with processing of open positions in collaboration with human resources, enabling leaders to focus on essential projects. • Assisted team with prioritizing multiple project assignments seamlessly and increased project opportunities through analytics. • Penned expense reports, inclusive of employee timekeeping for 19 team members, ensuring PTO and time-keeping records were consistent with company policy and labor law requirements.

Maintained accurate and timely research and resolution of provider data through consistent communication with providers. Oversaw various claims administration systems, including logging and managing provider networks. Supported network providers via provider credentialing and registration. Leveraged multiple enterprise operational databases for auditing provider data, including Siebel. • Provided onboarding and training to contract employees, resulting in easy transition to new roles and seamless adaptation to company culture and values. • Engaged employees and boosted workplace morale by organizing various events as employee enrichment team member, including Take Your Child to Work Day. • Led numerous projects for statewide practitioners’ credentialing process. Sent communications to 1.8K chiropractors, initiating and increasing chiropractor enrollment.