Sameer Baig

Sign into phone queue and answer calls in accordance with client call scripts Intake, setup and triage claims via email, fax, web submission, and telephone Ensure claims are setup up accurately as per account instructions Ensure claims are fully assigned within target timeframe Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required Triage property loss in accordance with severity scale Arrange for contractor and vendor assignments Arrange for the dispatch of field adjusters or vendor partners when required Maintain database of service lapses reference for root cause, report trends and make recommendations to Management Complete daily invoicing of client specific invoices Achieve and maintain established service level metrics Other duties as assigned

Revamped the policies and processes of Performics India HR point of contact to address questions, inquiries and provide HR services to employees and managers Maintain personnel files in compliance with applicable legal requirements Supported the L&D team in identification of learning needs Support people related initiatives like Rewards and Recognition, Engagement events, Performance Management and training programs Defined the onboarding and e-learning program for the new hires for 30-60-90 days engagement

Ongoing daily support to 700 on-roll employees - single HR POC Assisted in developing engagement programs for Pulse Survey Perform and prioritize multiple tasks in a fast-paced environment Provided guidance to HR admin and payroll team on clearing pending dues and FNF Onboarding and off boarding experience lead for KPMG Integrated center of excellence

Supported business leaders and line managers in strategic decision- making Acted as the HR point of contact for a HC of 350 FTE Provide coaching to line managers on complex employee relation issues Prepare and publish weekly, monthly and quarterly HR dashboard Champion employee experience for the business unit Supported the HR leader with the annual compensation / year-end review process including performance and salary / bonus reviews Acted as the campus lead for the business unit for campus hiring and relations Lead the L&D space for the business unit with an impactful learning experience