Francis Ifeanyi Ofoche
About Candidate
Location
Education
MSc
I obtained an MSc from the Enugu State University of Science and Technology Business School Enugu, Nigeria.
BSc
I obtained my BSc from the Enugu State university of Science and Technology Enugu Nigeria.
Work & Experience
BRANCH MANAGER
As the branch manager; it was my responsibility to organize my teams sales plan on weekly and monthly bases also monitoring our activity to see that our plans make the desired impact. I coached and trained my team on new polices and procedures while continuing with refresher trainings on our existing products. It was my responsibility to audit my branch's expense to ensure that cost where apportioned effectively. The branch's books were managed to maximize profit utilizing our high liability volumes to meet the needs of our borrowing customers. It was my responsibility to see that at the branch serviced tailored to clients needs were provided. I organized weekly market storms for my team targeting new businesses for enlistment.
CUSTOMER SERVICE MANAGER
I was responsible for frontline proactive client outreach and complaint resolution. I also provided financial advisory to clients after carful analysis of available investment options. I provided superior support service to my diverse customer base. I ensure banks products and services were well displayed within the banking's halls and building. I also ensured that the banks procedure was maintained while processing client requests.