antoine.bonidan

• Developed a strong knowledge in customer service, conflict resolution and organizational communication • Tracked guest satisfaction levels to recognize trends and create action plans for improving service

• Conducted secondary market research of the perception of environmentally conscious businesses and products. • Summarized, developed, and criticized the key findings into reports, providing a clear understanding of the marketable value of biodegradable cutlery

Initiated, planned, and executed the Continuous Improvement Plan 2021 for the Automotive Business Unit following the Project Management Institute (PMI) standards within a team of experienced Program Managers Key achievements: • Strategically analyzed and selected the key improvements of the project, with an estimated operational cost reduction for the Business Unit of 13% and presented to the Upper-Management team during the Program Kick-Off. • Built a project plan for each of the 24 improvements and developed detailed action plans that reduced the program duration by 30%, by successfully piloting a spread and multi-cultural team (UK, China, Japan, Netherlands, and France) • Created a tracking dashboard and KPIs to monitor, track and report on a bi-weekly and monthly basis to Management, improving the synergy between the program team and the PMO department • Launched new improvements to pro-actively respond to standardization entities such as ISO, IATF or VDA, consequently reducing the workload of affected stakeholders by 15% • Developed a RACI matrix for the Program Management team in congruence with the other entities involved during the life cycle of a program, consequently reducing interruptions of the program management team by 40%

Supported the Governmental Solutions Project Management team by tracking and monitoring the status of several critical tasks and reporting to the different departments involved Key achievements: • Acted as liaison and improved the communication between 5 governmental clients such as Egypt, Congo or UAE and the supply chain, purchasing and program management department of the Biometric Business Line • Installed and prepared weekly reports with issues and solutions found and redirected actions when necessary

Managed the electronic component portfolio with focus on microchips and microprocessors due to a global shortage Key achievements: • Decreased searching and procurement time of microchip products, and reduced error rate by creating structured and detailed documentation of suppliers’ practices • Participated in the elaboration of supplier scorecard by evaluating performance metrics • Solved overdue invoice litigations by developing a clear understanding of the problem and proposed changes that decreased the errors occurring when orders were processed without the proper signature level