Idongesit Peters

• Manage a team of 4 people working as Data Entry staff and conduct regular hands-on training on simple data analytics techniques. • Liaise regularly with a third-party vendor (MediSmart) for ways of improving customer experience on the DB by promoting Member Self-Service, and Provider log-in accessibility which significantly improved the online member registration portal by 68%. • Perform scheme utilization reports showing medical loss ratio (MLR) for all clients using Power BI dashboards to establish the profitability of on-boarded clients and to aid management decisions on various client YoY. • Draw up scheme analysis report and introduce plan upselling opportunities with reduced benefit packages for clients with high MLR (medical loss ratio) which saw over 10% growth with these clients and increased profit margin. • Manage and design the reporting environment, including data sources, security, and metadata, whilst supporting the data warehouse in identifying and revising reporting requirements. • Create databases and spreadsheets to improve inventory management and reporting accuracy on all provider and enrollee information. • Input data into the company database system for all applicable customers and conduct follow-up on all cases recorded daily. • Conduct regular training sessions for staff members using MS Excel and basic Data Analytics, this saw significant improvement in the overall performance of staff members.

• Performed regular updates on the database and arrange regular data cleansing exercises with specific datasets while monitoring and supervising data ETL with data validation techniques in excel. Also, spool data report with SQL. • Accountable for creating Group, Provider, and Members record updates with log-in credentials. Liable for uploading benefits and coding medical procedures using ICD 9. • Performed (ETL) data extraction of all member's records spooled from Oracle database. Cleansed, updated, and loaded these records on a new DB System which ultimately improved client/member usability and increased onboarding processing. • Designed questionnaires using google forms for boarded members to show areas of improvement on products. Implemented results showed an increase in customer experience satisfaction of over 20%. • Was in charge of managing the HIMS (third-tier application) systems, creating procedures and diagnoses using the ICD 10 procedure coding.

February, 2016 - April, 2017• Grew business portfolio 15% by upselling corporate plans to existing clients and achieved 100% key accounts retention YoY. • Developed account renewal chart flow for monitoring and ensuring renewal notices are sent to clients when due with the aim to foster prompt premium collection. This yielded maximum returns on premium collection. • Drew up daily and weekly client follow-up routine to aid retention and account up-selling. • Maintain and sustain all assigned portfolios assigned by keeping an outstanding relationship with HRs/Admin personnel. • Facilitated the onboard process by ensuring new clients were given the required and adequate orientation to guarantee smooth and seamless access to health care. • Monitored and reported the performance of clients' portfolios and provide insights for growth opportunities. • Built a formidable portfolio of loyal customers by achieving 100% of the retention budget every year. • Coordinated all client retention activities (users’ forum, wellness, and loyalty programs) to strengthen business relationships which yielded a 100% business retention.